Our Platform

Combining video, AI, and personality to guide, engage, and convert in real time.

Our Platform

Combining video, AI, and personality to guide, engage, and convert in real time.

V-Guides are powered by our patent pending Captivation AI platform, which has been built specifically for hospitality, tourism and travel.

It fuels a variety of innovative services including Video Menus for Restaurants and V-Guides for tourism.

Built for scalability and white label capability, it has delivered over 15 million videos and supported hundreds of thousands of AI interactions.

Video

Video preview
+

Voice AI

Voice AI preview
+

Avatars

Avatar preview
Captivation AI logo
Delivered at every stage
Website Mobile QR In-venue Social Email
Website experience
In-venue experience
Mobile experience
  • A carousel of visual destination guide examples, including London Zoo and London scenes.

    Structured discovery, without the noise

    Cut through the chaos of social media. High-quality short-form video content is organised into intuitive categories, making it easy for users to explore, discover and decide, quickly.

  • A hand holding a smartphone showing the London V-Guide with London Eye content.

    Personalised, human-like guidance

    V-Guides create a tailored experience for every visitor, delivering personalised recommendations and itineraries. With AI personalities that recognise and address users by name, each interaction feels more engaging and relevant.

  • A creative planning session with notes, sketches, a tablet and project materials.

    Fully on-brand experiences

    Seamlessly reflect your brand at every touchpoint. From custom AI characters to tailored content and visual styling, the platform adapts to your identity. Not the other way around.

  • A person using a tablet with digital graphics representing AI technology and connected data.

    Efficient by design

    Our platform minimises unnecessary AI processing, reducing compute costs while supporting a more sustainable digital footprint, without compromising performance.

  • Close-up of a smartphone showing a Madame Tussauds V-Guide experience with AI Michael.

    Accurate, trustworthy responses

    Ensure every answer aligns with your approved content and trusted sources. Maintain control over messaging, reduce risk, and build confidence with your audience.

  • A laptop with digital analytics graphics representing visitor insights and engagement data.

    Actionable audience insights

    Go beyond basic analytics. Understand what users watch, search, save and act on. Revealing real intent and helping you optimise content, journeys and conversions.